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Witamy w HAISINN

Maszyna do cięcia laserem światłowodowym

faq - FAQ

Frequently Asked Questions

Straight answers to the questions buyers ask before they order.

Najczęściej zadawane pytania

  • What materials and thicknesses can your fiber laser cutting machines process?

    Our fiber laser cutters are optimized for a wide range of metals, including carbon steel, stainless steel, aluminum, brass, and copper. The cutting thickness depends on the laser power (ranging from 1.5kW to 12kW+). For instance, a 3kW model can efficiently cut up to 20mm carbon steel and 10mm stainless steel with high precision (±0.03mm). Contact our engineers for a tailored configuration based on your production needs.

  • What are the main applications of the 7-in-1 handheld laser welding machine, and is it easy to use?

    The 7-in-1 handheld laser welding system integrates welding, cleaning, cutting, and remote operations into one single robust unit. It is highly efficient for fabricating stainless steel, aluminum, and galvanized sheets. No professional welding certificate is required. It features an intuitive multilingual interface and pre-set expert parameters. A novice worker can master it within 2 hours of training, significantly saving your labor costs.

  • How do you guarantee the structural stability of heavy-duty laser and bending machines?

    Every machine bed undergoes a rigorous thermal manufacturing process. We use a heavy-duty steel plate welded structure that goes through high-temperature annealing and vibration aging treatments to eliminate internal mechanical stress. This ensures the frame will not deform or lose accuracy even under 10–20 years of continuous high-intensity factory operations.

  • How do you handle technical support and maintenance for overseas customers?

    We understand that downtime costs you money. We provide a 24/7 rapid-response mechanism. Our technical support team consists of fluent English-speaking engineers who can diagnose, troubleshoot, and guide your team through remote video diagnostics and online desk tools.

  • What is your warranty policy, and how do I get replacement parts?

    We offer a comprehensive warranty (typically 2 to 3 years for the core laser source and major components). During the warranty period, replacement parts are sent via international express (DHL/FedEx/UPS) free of charge. Furthermore, we establish a permanent digital profile for every client to ensure lifetime affordable wear-parts supply (nozzles, protective windows, optics).

  • Does your machinery comply with local regulations in the US, Europe, and Latin America?

    Yes, absolutely. Our company was established in 2009, and all our products are engineered and manufactured strictly according to international standards. We hold official CE certification (mandatory for Europe) and FDA registration (mandatory for laser products entering the US market). This guarantees smooth customs clearance and fully compliant local factory operation.

  • What core components do you use?

    We use top-tier industrial components, including Raycus/MAX/IPG laser sources, Raytools/BOCI cutting & welding heads, and Cypcut/Superstar control systems.

  • Is the handheld laser welding machine easy to operate for beginners?

    Yes! Unlike traditional TIG/MIG welding which requires years of skilled experience, our handheld laser welder is plug-and-play. Beginners can learn to produce smooth, high-strength welds within 30 minutes of training. The system features intuitive touchscreen presets for different materials and wire-feeding speeds.

  • How are the machines packaged for international ocean freight?

    All equipment undergoes strict export packaging: multi-layer anti-rust film wrap, moisture-proof vacuum bag, and a heavy-duty fully enclosed wooden case with steel base. Sheet metal cutters are modularly secured inside 20ft/40ft containers to prevent movement during transit.

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